Company Name
WNS Global Services
Eligibility Criteria
Job Role
The company is hiring for Graduate Trainee – IT. Now let us see the detailed job description one by one
Qualification
Qualification required for the job role
BSC (Computer),BCA,MSC (Computer),MCA
Experience
Experience of 0-1 year in IT Support
Skills Required
- Basic windows OS Knowledge
- Good understanding/practice of MS OS,Office,Outlook mail
- IT Basic knowledge
- Good Verbal and written English skills
- Be able to periodically and proficiently communicate using all type of technical communication tools available (Phones,emails,messaging) with all types of users and collegues in the organization
Shifts: Rotational Shift
Salary – 2,00,000 – 2,50,000
Job Description
- Take ownership of user issues
- Providing service/system operations to ensure fulfillment of service availabilty
- Installing,Configuring and troubleshooting user laptops,workstation,printers,mobile devices and other office IT equipment
- Providing accurate service/system metrics data and reporting on service/system availabilty
- Timely issues resolution within TAT,escalation to support team and problem analysis and resolution
- Provisioning system/request updates and process according to respective internal procedures
- User request fulfilment according to established SLAs
How To Apply
Interested and eligible candidates can send their updated resume to the below-given HR Mail id
You can send your updated resume to monishacaroline.d@wns.com
Once your profile is shortlisted you will receive an official mail from the HR Team
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