Wipro Hiring Any Graduates for System Engineer Role. Wipro is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Wipro Job description, Eligibility, and details.
Eligibility Criteria for Wipro
Job Role: System Engineer Role
Experience: Freshers
Education: Any Graduates
Eligibility
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over
- Remote SupportAnswer incoming calls and respond to customer’s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
Job Description
- Provide product and service information to customers.
- Research required information using available resources and Offer Solution to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains who can best support he user,Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.Complete call logs and reports.
How to Apply
Interested and Eligible candidates can apply by Clicking Here