IT Help desk job openings in Sutherland with good range of Salary Male and Female Candidates can apply for the Job Openings
Eligibility Criteria for IT Helpdesk
We have an urgent requirement for Associate IT Helpdesk – Night Shift – Voice Process.
Job Description
- Answer phone to respond to customer inquires w.r.t products & any technical troubleshooting with regard to the McAfee product for PC & Mobile.
- Assist customer’s with installation / Uninstallation of products
- Assist customer’s with product configuration, error messages & / or common issues
- Project a professional company image through phone & email chat interaction
- Provide customers with product and service information
- Provide assistance with regarding to customer service issues as well like (Renewing / refunding the product etc..,)
- Transfer customer calls to appropriate department if required
- Escalate the call to the next level if required
Interested candidates can contact HR Jackson @ 8667258331 or email profiles with aries.john1@sutherlandglobal.com