Company Name
Amazon
Job role
The company is hiring for Customer Service Associate
Eligibility Condition
Qualification
Any degree can apply for the job role
- Fluent in English verbal and written communications
- Freshers and Minimum 1 year evidencing exceptional customer service
- Familiarity with desktop computing: Windows PCs, Outlook Email, Web Browsers and the Internet
- Good Comprehension skills – ability to clearly understand and relate to the issues customers raise
- Good Compostion skills – ability to compose a grammatically correct,concise and accurate written response
- Effective Problem-solving skills
- Ability to approach propblems logically.Ability to demonstrate learning and decision-making skills
- A natural ability to building rapport
- Fosters a positive team environment and collaborations within the site
- Approachable,cooperative,professional and a team player
- Enthusiasm and strong self motivation to drive results
Responsibilities
- Handle customer inquiries via email with a customer-centric approach
- Achieves quality and productivity performance targets
- Investigate and resolve account-specific issues related to book shipments
- Communicate issues to appropriate teams as nescessary for quick resolution
- Report all product and service-related trends to the customer care leaders
- Reply to pre-order questions and promotions via email
- Provide guidance through the online ordering process
- Address and resolve post-order questions and promotions via email
- Utilize a variety of software programs to resolve customer inquiries
- Other general administartive duties as assigned
- Achieves quality and productivity performance targets
Weekly Off: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off)
Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational)
They are hiring for Permanent Job
How To Apply
Interested and eligible candidates can register their personal details at the below-given link. Once your profile gets shortlisted you will receive an official notification from the HR Team
You Can apply by Clicking Here
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