Aptean is hiring for the Customer Support Analyst Job Role with a good range of salary
Eligibility Criteria for Aptean
Job Summary
Aptean is looking for a quality-focused Customer Success Analyst to join their Support team and learn their business from the ground up. The goal is to delight customers by providing timely resolution to their technical and application problems
Work Experience:
IT-related Bachelor’s Degree.Experience working with multiple stakeholders in a problem-solving environment and strong investigation skills required, like 0-12 months of related experience.
Qualifications:
- BE/B.Tech, B.Sc
- ME/M.Tech, MCA, and M.Sc
Year of Passing:
2020,2021,2022
Experience:
0 to 12 months only
Location:
Bangalore/Madurai
Skills Required:
- Good Analytical and investigative skills in terms of approaching a problem
- Should be able to explain technical procedures clearly to the customers
- Good logical skills, basic programming knowledge is an added advantage
- Proficient with Microsoft Office suite(Excel, Outlook, Word)
- Familiarity with cloud technology basics is an added advantage
- Quick to learn the product and their functionalities, having an ERP background is an added advantage
Responsibilities:
- The Customer Support Analyst is responsible for responding to and resolving customer problems via calls, emails, and remote access for Aptean products
- Responsible for problem tracking, diagnosis, replication, troubleshooting, and resolutions
Interested candidates can apply by Clicking Here