Company Name

Genpact

Company Type

Information Technology

About Company

Genpact is an American professional services firm legally domiciled in Bermuda with its headquarters in New York. Genpact began in 1997 as a unit within General Electric. Its charter was to provide business process services to GE’s business. The platform has an application program interface design and open architecture that includes Genpacts’s own intellectual property as well as other providers. The platform’s claimed benefits include deciphering large chunks of data, seamless customer services. faster financial reporting and increasing speed to market.

Job Role

The Company is hiring for Process Associate, Customer Service – Non-Voice

Eligibility Criteria

Qualification

Diploma, Any Degree ( Any Discipline )

Experience

Freshers and Experienced can apply for the job role

Experience in Technical Background or other work experience which involves analytical skills will be beneficial

This position is required to work on weekend shift(Sat&Sun) on a rotational basis, based on the schedule and business requirements

Skills Required

• Good Interpersonal skills, verbal and written communication skills and most importantly,empathy
• Active user of Internet,various applications,3rd applications on social media platforms
• Must have Email account and social Media accounts
• Good attention to detail.work ethic,high integrity with the ability to work well both independently and within the context of a larger environment
• Effective probing and root cause analysis skills
• Problem solving skills with customer centric approach
• Intellectually curious, agile and creative,operating in a fast paced environment
• Promote a positive and incliusive work atmosphere
• Should be proficient with apps and their functionalities

Responsibility

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and or improvement. Process requests received which relate to the workflows (Product, Application, Spam, Appeals) and assess them in accordance with the policy compliance guidelines and take action to apply the policy with high quality, speed, emotional intelligence, and accuracy. Will review apps, 3rd party apps against platform guidelines, enforce policies on non-compliant apps, and evaluate appeals from developers.

Investigate, review and resolve issues that are identified through such as requests for App reviews, 3rd party App reviews, Pages, Reviews, appeals, Acting on spam content, and reports of potentially abusive content within agreed times and standards of quality.

App Reviews, Testing, and building test cases are an added responsibility.

How To Apply

Interested and Eligible candidates can apply by the given below link

You can apply by Clicking Here

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