GENPACT is hiring for Customer Support Executive for Tamil voice process with good range of Salary for Male and Female Candidates
Eligibility Criteria for GENPACT
Minimum qualifications:
- Graduate (Any Discipline)
- Freshers are eligible. Result awaited candidate can apply (2022 Passouts)
- Fluent in English + Tamil
Preferred qualifications:
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with a customer-centric approach
- You should be able to work on a flexible schedule (including weekend shifts)
Responsibilities:
- Respond to customer queries and customers concern.
- Demonstrates effective, clear and professional written and oral communication.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seek solutions through logical reasoning
- Demonstrates strong problem-solving capabilities and assist customers in case of any issues
- Provide excellent customer service to our customers
- You should be responsible to exhibit a capacity for critical thinking and analysis.
- Responsible for showcasing a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Basic knowledge of how digital payments work required
How to Apply
Genpact Mega Virtual Drive for the role of Customer Service – Tamil language on 15th Oct’22
Zoom ID- https://genpact.zoom.us/j/3239956769