Company Name
Sitel India Pvt Ltd
Company Type
Business Process Outsource
About Company
The company provides outsourced sales, technical support,
customer service, and other business processes for its clients.
They provide services to their customer through phone calls
chat, email, and social media.
Job Role
The company is hiring for Two job roles. They are
- Customer Service Representative
- Technical Support Professionals
Now let’s see the detailed job description one by one
1) Customer Service Representative
Qualifications
Qualification required for the job role
- 12th
- Diploma
- Any Degree
Experience
Experience required for the job role
- Fresher
- Experienced
Skills Required
Skills required for the job role are
- Good communication skills in English
- Must have knowledge in hardware, software, and networking concepts
Responsibilities
Responsibilities of the job role are
- To answer the inbound calls
- To archive call quality goals in order to meet client and customer satisfaction goals
- To Provide Technical support to international customers
Salary
As per Company Norms
Job Type
The Company provides you a
Full-Time Permanent Job
Shift Timing – US Rotational Shift
Benefits
5 days working and 2 days week off
Cab facility is provided for Pickup and Drop
Interview Rounds
Interview rounds conducted for this job role are
- HR Round
- Tech Test
- Operations Round
Note All Interview rounds will be conducted through Telephonic or Skype
| Content | Job Details |
| Job Role | Customer Service Representative |
| Qualification | 12th, Diploma, Any Degree |
| Experience | Fresher and Experienced |
| Salary | As Per Company Norms |
| Job Location | Chennai |
| How To Apply | Click Here |
2) Technical Support Professionals
Qualification
Qualification required for the job role
- Any Degree
Experience
Experience required for the job role
- Fresher
- Experienced
Skills Required
Skills required for the job role
- Good English Communication skills
- Analytical, Listening, and organizational skills
- Customer service skills
- Time Management skills
Job Responsibilities
- To Follow Standard processes and procedures
- Record call transactions using a computer using tracking software
- To Follow up and make scheduled callbacks to customers
- Provide L1-L2 phone, ticketing, email, and technical support to the company customer and business partner
- Redirect problems to appropriate resources
Salary
Salary offered by the company are
- For Fresher candidates
- 21,250 per month
- For Experienced candidates
- 23,333 per month
Benefits
Benefits provided by the company
- Free Cab Facilities (Pick up and Drop)
- Incentives provided
Job Location
For the above two roles the working place
- Chennai
Interview
The interview is conducted through Telephone and through video calls
How to apply
Interested candidates can apply through the given link in the table
| Content | Job Details |
| Job Role | Technical Support Professionals |
| Qualification | Any Degree |
| Experience | Fresher and Experienced |
| Salary | For Fresher – 21,250 Experienced – 23,333 |
| Job Location | Chennai |
| Job Type | Full-Time Permanent Job |
| How To Apply | Click Here |
DHL Job Recruitment – Apply Here
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