Company Name
Sitel Groups
Company Type
Information Technology and Business process outsourcing
Job Role
The Company is hiring for
- Technical Support Professional
For the International Troubleshooting process
Eligibilty Criteria
Qualification
Qualification required for the job role
- Any Degree
Experience
Fresher and Experienced Candidates can apply for the job role
Skills Required
Skills required for the job role
- Good English communication skills
- Excellent customer service skills and great enthusiasm for helping customers
- Must be able to prioritize and complete all job duty requirements
- Must be able to adhere to schedule changes based on departments and or/business
- Must be energetic self-starter with the ability to work both independently and within a team
- Excellent time management skills,attention to detail and ability to multitask
- Complement in MS Office and web browser environments
- Ability to continually display positive attitudes
- Stay current with system information,changes and updates
Compensation
Fresher Salary: 21,250 per month + Free Pick and drop car facilities + other benefits
Experienced Salary: 23,333 per month + Free Pick and drop car facilities + other benefits
Additional Benefits: Attractive incentives and other employee benefits (Exclusive of CTC) Free cab facilities (Home Pickup and Home drop)
Responsibilities
- Provide follow-up customer contact to ensure satisfactory resolution of incidents
- Co-operate with other members of the technical support team,sales team and other departments
- Follow standard process and procedures
- Identify and escalate priority issues per client specifications
- Redirect problems to appropriate resource
- Accurately process and record call transactions using computer and designated tracking software
- Offer alternative solutions where appropriate with the objective of retaining customers and client business
- Organize ideas and communicate oral messages appropriate to listeners and situations
- Follow up and make schedule call backs to customers where neccessary
- Stay current with system information,changes and updates
Mode Of Interview
Telephonic/ Video calls only
How To Apply
Interested and Eligible candidates can send their updated resume with the description for the below questionaries
Share your updated resume and below given questionaries to chn.hiring@sitel.com
1. How good are you with computer troubleshooting…you may give some examples of how you were able to remove virus / installing OS / trouble shooting you did to speed up your computer performance or any other example of computer troubleshooting you did for yourself or your friends PC
2. Imagine you are lost in an isolated Island…what would you do…please write about it in 200 words or more…