Company Name
Tech Mahindra
Company Type
Information Technology and Business Process Outsource
Job Role
The Company is hiring for Service Desk Engineer – International Voice Process.
Now let us see the detailed Job description one by one
Eligibility Criteria
Qualification
Any Degree candidate can apply for the job role
Experience
Freshers with excellent communication and basic technical knowledge can apply
At Least 1-3 years in Help Desk/Service Desk/Tech Support Environment desirable or similar profile from an International voice process
Knowledge and Skills
- Fluent in English Verbal and Nonverbal
- Excellent Telephone skills
- Customer Focused
- Ability to multitask and prioritize workload
- Ability to adapt to continuously changing procedures and environment
- Team Player with strong interpersonal skills
Basic Requirements
- Basic Knowledge of Service Desk with written and oral communication skills. No certifications or in-depth Technical requirements are needed
- Candidates to be having experience of International voice process background
Responsibilities
- Act as a single point of contact for the phone calls, chats and emails from staff regarding IT issues and queries
- Receiving,logging and managing calls from internal staff via telephone and email
- 1st and 2nd line support – troubleshooting of IT related problems from in-house software to hardware,such as Laptops and PCs
- Analyses problems (both technical and operational) and arrive at permanent solutions
- Escalate unresolved calls to the infrastructure support team
- Log all calls in the Service desk call logging system service now
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Take ownership of user problems and follow up for fast resolution on behalf of the user and communicate progress in a timely manner
- Assist in the support of administrative computer-based applications
- Create solutions for the frequently occuring issues and add it to the knowledge bank
About Job
24/7 shifts, Rotational off, and Rotational shifts
A two-way cab will be provided
Job Location: Chennai (Sholinganallur)
Salary: 30,000 (Salary will be differ based on their Experience)
How To Apply
Interested and Eligible Candidates can apply by the given below link
You can apply by Clicking Here
Once your profile gets shortlisted you will receive an official mail from the HR Team
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