Voice Process Job Openings in HGS with a monthly salary of 30,000 both freshers and experienced candidates can apply
Eligibility Criteria for Voice Process
Job Summary
International Technical Supports is responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
Salary and Compensation:
CTC-Rs 2,35,000 to Rs 3,50,000
Free pick up and drop facility
Qualification:
- Undergraduate/Graduation(Minimum 12 years of education)
- 0-3 years, Ready to join immediately
Roles and Responsibilities:
- Answering the calls in a courteous and professional manner
- Performing the basic troubleshooting step to resolve the query
- Take ownership of the call and drive first call resolution
- Looping the necessary department for a quick solution in a timely manner
- Document the troubleshooting steps as per the process requirements
- Deliver excellence as per the process metrics
Desired Skills and Abilities:
- Awareness of ISO and ISMS
- Basic Telephone Etiquettes
- MS Office
- Typing Skills minimum 15 WPM with 85% accuracy and computer navigation skills
- Ability to write, read and speak English to suit business needs
- Decision Making and Numerical ability
- Customer focus and being Attentive
- Troubleshooting
Interested and eligible candidates can apply by Clicking Here