Web Chat Associate Job Openings in Teleperformance with good range of Salary at Chennai location Male and Female Candidates can apply
Eligibility Criteria for Web Chat Associate
Qualification: Graduation is Mandatory (10+ three years of diploma can also apply)
Skills Required:
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Experience as a Customer Support Specialist or similar CS role for at least 6 months.
Responsibilities:
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide an assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved
Shift Rotational shift
6 days of working
1 day rotational week off
Max CTC- 19000 K
How to Apply
Interested and Eligible candidates can directly Walk in to the below Given address
Time and Date
20th September – 27 September
Time: 9.30 AM – 5.30 PM
Venue
TeleperformanceNo: 32A & B,
Ambit IT ParkAmbattur Industrial Estate,
Ambattur,Chennai 58(Ground Floor)
contact Hema 9094020145 or WhatsApp me if you have any questions