Company Name

Wipro

Company Type

Information Technology

Job Role

The Company is hiring for the following job position

• Desktop Support Agent

Now let us see the detailed job information one by one

Qualification

Qualification required for the following job role is

• Diploma
• Any Degree

Any Passed outs can apply for the job role

Experience

Experience required for the job role is

• Fresher
• Experienced

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Required Skills

Skills Required for the job role is

• Good English Communication Skills both oral and written
• Able to work with team and strong drive for result orientation
• Good at computers,should have knowledge of MS Office
• Good at managing existing customers
• Coordination with sales engineer and customers
• Update and maintain all reports
• Ability to listen and active problem solving skills
• Candidate should have a typing speed of minimum 25wpm

Salary

The salary offered for the job role is

• 25,000

Its a Work From Home Job ( During Covid )

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Responsibility

Responsibility of the job role is

• Open,logs,assigns and closes calls logged in the IT SD
• Ask the customer end user for all relevant information concerning the call made or issue reported by the customer end user
• Attemts to resolve the defined inquiries while on telephone
• Routes the enquiries to resolver groups as appropriate
• Provide status and updates on tickets to authorized users
• Reopen tickets, Create new tickets to follow up if the user indicates that the inquiry was not resoved to their satisfaction
• Make recommendation for updates to the KB Database

About Job

The company is hiring for the permanent job role

This job role is work from home job

5 days working and 2 days week off

Interview Round

There are 4 rounds Interviews round conducted

1. Online Assessment
2. Technical Interview
3. Group Discussion
4. Manager Round

How To Apply

Interested candidates can send their resume to HR mail id

Send your updated resume to bharati.sawant@wipro.com

Once your profile is shortlisted you will get official mail from the HR Team

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