Wipro Work From Home Job 2022 Hiring Freshers for Associate Analyst. Wipro is conducting an off campus recruitment drive. Freshers are eligible to apply for the job application. Below are the Wipro Job description, Eligibility, and details.

Eligibility Criteria for Wipro Work From Home

Company Name: Wipro

Job Role: Associate

Location: Gurgaon

Job Description

• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
• Document all pertinent end user identification information,including name, department, contact information and nature of problem or issue
• Update own availability in the RAVE system to ensure productivity of the process
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
• Follow standard processes and procedures to resolve all client queries
• Resolve client queries as per the SLA’s defined in the contract
• Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients

Eligibility

• Provide prouct support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
• Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner
• Maintain logs and records of all customer queries as per the standard procedures and guidelines
• Accurately process and record all incoming call and email using the designated tracking software

How To Apply for Wipro Work From Home Job 2022?

Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.

Apply by Clicking here